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  • Fujitsu Service Pack 3Yr OS NBD Respon

Fujitsu Support Pack, 3-Year, On-Site Service, Next Business Day response, 9 hours a day x 5 days per week

Fujitsu Support Pack, 3-Year, On-Site Service, Next Business Day response, 9 hours a day x 5 days per week

Den här produkten måste specialbeställas och kan därför inte returneras.

Artikelnr. FSP:GB3S20Z00NDDT6

MPN FSP:GB3S20Z00NDDT6

EAN/UPC 5711783852742

Fujitsu Support Pack and ServiceContract Software
In addition to its cutting-edge products, Fujitsu offers standardized Product Support Services that are sold at the point of sale or any time during product life cycle.

Fujitsu offers support for Fujitsu and Partner branded software products. It comprises the diagnosis of software incidents, the provision of workarounds and/or the right to receive error corrections, updates and upgrades, as applicable. Software support is provide...

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    Specifikationer

    Features

    License quantity

    1 license(s)

    Next Business Day (NBD)

    Y

    Number of years

    3 year(s)

    On-site support

    Y

    Service time (hours x days)

    9x5

    Type

    On-site

    Package dimensions

    Gross Weight (Package, kg)

    0,001 kg

    Vendor information

    Brand Name

    Warranty

    1 År

    Beskrivning

    Support Pack, 3-Year, On-Site Service, Next Business Day response, 9 hours a day x 5 days per week

    Fujitsu Support Pack and ServiceContract Software
    In addition to its cutting-edge products, Fujitsu offers standardized Product Support Services that are sold at the point of sale or any time during product life cycle.

    Fujitsu offers support for Fujitsu and Partner branded software products. It comprises the diagnosis of software incidents, the provision of workarounds and/or the right to receive error corrections, updates and upgrades, as applicable. Software support is provided remotely. The availability of error corrections, updates and upgrades as well as the right to receive them depends to the lifecycle policy of the respective licensor and is detailed in the software-specific Technical Appendix to the data sheet.

    Fujitsu Support Pack is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 8 years. Before expiry, the service period can be extended by purchasing a corresponding follow-on Support Pack."

    On-site services
    The reported fault is analyzed and the diagnosed technical problem is solved, if possible via remote access. If this is not possible, an on-site service engineer will be sent. If a hardware component fails, the operational readiness will be restored by replacing or repairing the faulty part. The spare parts used are new or as-new. The replaced parts become the property of Fujitsu or of the commissioned authorized service partner.

    Service time
    9x5 - Local business days and local business hours except legal public holidays

    Next Business Day
    NBD refers to the next Fujitsu business day, e.g. Monday to Friday except legal holidays

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